Terms and Conditions

1. Scope of These Terms and Conditions

1.1 Scope of Application

  1. This End-User Licence Agreement ("Agreement") applies when you ("Customer") access or use Steplore, a product provided by Serapion GmbH, Munich, Germany ("Serapion"). Steplore includes:

    • Steplore Chrome Extension
    • Steplore Web Application
    • AI-powered documentation and workflow generation
    • Step recording, screenshot capture, and video generation
    • Automated scanning of Customer's applications to build AI chatbot knowledge bases
    • AI chatbot creation, configuration, and deployment (including website embedding and Chrome extension access)
    • In-app visual guidance features
    • Voice input and output for chatbot conversations, where enabled
    • Export and sharing tools
    • Support services and updates
    • Any data generated by Steplore ("Application Data")

  2. This Agreement applies exclusively. Conflicting or deviating customer terms do not apply unless accepted in writing.

  3. This Agreement applies only to Customers who are entrepreneurs (Section 14 German Civil Code), legal entities under public law, or special funds under public law.

2. Subject Matter of the Agreement

2.1 Product Description

The Agreement covers:

  • Steplore software in its most recent version
  • Support and update services during the Agreement term

2.2 No Additional Warranties

Only features described in official documentation apply. Marketing descriptions do not create binding obligations.

3. Provision of the Software and Infrastructure

3.1 Software Provision

  1. Steplore is provided as a cloud-based SaaS application.
  2. Storage space is provided for Customer-generated Application Data.

3.2 Backups

Serapion performs monthly backups. Customers remain responsible for their own data retention and exporting.

3.3 System Requirements

Serapion is not responsible for Customer hardware, unsupported browsers, or internet connectivity.

3.4 Force Majeure

If performance is delayed due to force majeure, obligations are suspended for the duration of the event plus recovery time.

4. Technical Availability

4.1 Availability

Annual average availability of Steplore is 95%.

4.2 Included Downtime

Availability includes:

  • Failures due to third-party infrastructure
  • Minor impairments
  • Scheduled maintenance

4.3 Maintenance Window

Maintenance may occur any working day between 08:00 - 18:00 CET.

5. Free Trial, Contract Term, and Termination

5.1 Free Trial

Customers may use Steplore free as long its listed as free.

5.2 Contract Term

Contracts renew automatically unless terminated.

5.3 Termination

Termination may be initiated via the account admin interface or by written notice. After termination, Customer must stop using Steplore.

5.4 Extraordinary Termination

Either party may terminate for good cause.

6. Further Development and Updates

Serapion may improve or modify Steplore at any time. Customers are not entitled to specific enhancements or future features.

7. Customer Obligations

Customers must:

  • Prevent unauthorized access to Steplore
  • Maintain required technical environments
  • Ensure authorized users are trained
  • Ensure third-party intellectual property rights are respected
  • Inform employees of relevant data processing
  • Use malware-free files
  • Transmit data securely where applicable
  • Ensure authorized users comply with this Agreement
  • Ensure they have the right to authorize Steplore to scan any application they configure Steplore to scan for chatbot knowledge-base creation

Customer acknowledges that Steplore may record workflow actions, screenshots, and metadata necessary for generating documentation, and may scan Customer's applications — using an authorized administrator's session — to build chatbot knowledge bases. Where voice features are enabled, Steplore may also process audio input from end users.

8. Customer Data Backups

Customers are responsible for exporting and backing up their own content. Serapion is not liable for data loss caused by missing Customer backups.

9. Rights of Use

9.1 Ownership

Serapion retains all intellectual property rights to Steplore.

9.2 License Grant

Customer receives a limited, non-exclusive, non-transferable, non-sublicensable license to use Steplore in accordance with this Agreement.

9.3 Restrictions

Customer may not:

  • Transfer access to third parties
  • Reverse engineer or modify Steplore
  • Circumvent usage limits or technical safeguards

10. Fair Usage Policy for Token and AI Usage

10.1 Fair Usage Principle

Steplore uses computational resources and third-party AI models that rely on token-based usage. All plans are subject to a fair usage principle, even where no explicit token limit is displayed.

10.2 Excessive Usage

If Serapion determines, at its reasonable discretion, that a Customer is using an excessive amount of tokens or AI resources that significantly exceeds normal or intended usage patterns, Serapion reserves the right to:

  • Contact the Customer to discuss usage patterns
  • Require the Customer to upgrade to an enterprise or custom plan
  • Introduce usage limits or throttling
  • Temporarily suspend AI-related features until an agreement is reached

10.3 Enterprise Classification

Excessive or systematic high-volume usage may be considered indicative of enterprise-level use. In such cases, Serapion has the right to classify the Customer as an enterprise customer and propose appropriate commercial terms.

10.4 No Circumvention

Customers may not attempt to circumvent usage limits, monitoring mechanisms, or fair usage safeguards.

11. Support and Update Services

11.1 Included Support

Support includes:

  • Handling software defects
  • Fixing malfunctions
  • Addressing AI processing issues attributable to Serapion

11.2 Excluded Support

Support does not include:

  • User training
  • Issues caused by third-party software
  • Problems caused by Customer hardware or configuration
  • Assistance for misuse or unauthorized changes

11.3 Support Hours

Monday–Friday, 09:00–17:00 CET, excluding public holidays in Germany, Bosnia and Herzegovina, and Croatia.

12. AI-Generated Content Disclaimer

Steplore uses AI to generate:

  • Step titles
  • Step descriptions
  • Document summaries
  • Video scripts and narration
  • Chatbot responses to end-user questions
  • Voice transcriptions and spoken responses, where voice is enabled
  • Translated versions of guides

Customer acknowledges:

  1. AI output may contain errors or inaccuracies.
  2. Customer must verify and correct AI-generated content, including chatbot behavior configured by Customer.
  3. Serapion is not liable for decisions based on AI output, including decisions made by end users relying on chatbot responses or visual guidance.
  4. AI models may rely on third-party services.

13. Exported Materials and Usage Restrictions

13.1 Permitted Use

Materials created, exported, or made available through Steplore — including but not limited to guides, screenshots, videos, PDFs, chatbot conversations, and embedded or shared chatbots ("Exported Materials") — may be used, shared, published, and distributed by Customer as part of Customer's ordinary business activities. This includes sharing Exported Materials publicly or with Customer's own customers, employees, or partners for purposes such as support, onboarding, product education, and documentation — including where Customer's own business is commercial in nature.

13.2 Prohibited Commercial Exploitation of Exported Materials

What is not permitted is treating the Exported Materials themselves as a product to be sold or exploited independently of Customer's own underlying product or service. Exported Materials may not be:

  • Sold, resold, or offered as a standalone paid product or service
  • Licensed or sublicensed to third parties independent of Customer's own product or service
  • Repackaged or white-labeled as a competing guide-generation, documentation, or chatbot platform
  • Used to train, benchmark, or build a competing AI model or product
  • Used as the primary basis for a paid training, consulting, or resale offering built around reselling the Exported Materials themselves, rather than Customer's own underlying product or service

13.3 Ownership

Serapion retains all intellectual property rights in and to the Exported Materials, including AI-generated components, without prejudice to Customer's right to use them as permitted under Section 13.1.

14. Fees and Payment

14.1 Usage-Based and Commercial Access

Steplore may be made available under a free-trial or credit-based usage model, a paid subscription, or a custom commercial agreement, as set out in the applicable order form, quote, or agreement between Customer and Serapion. Current pricing and plan details are available from Serapion on request.

14.2 Enterprise and Custom Features

Additional capabilities beyond the standard product — for example, single sign-on, team workspaces, analytics dashboards, or integrations with specific third-party tools — may be made available as custom extensions under a separate commercial agreement with Serapion.

14.3 Billing

Billing is performed directly by Serapion unless otherwise specified in the applicable order form or agreement.

15. Liability

  1. Both parties are liable for intentional or grossly negligent damages.
  2. Liability for simple negligence is limited to EUR 10,000 per incident.
  3. Liability for lost profits is excluded.
  4. Serapion is not liable for data loss if Customer fails to perform adequate backups.
  5. Statutory liability remains unaffected.

16. Third-Party Rights

Serapion will indemnify Customer against third-party claims resulting from authorized use of Steplore. Customer must coordinate with Serapion before settling such claims.

17. Confidentiality

Both parties must keep all confidential information secret and may disclose it only when legally required.

18. Data Protection

Serapion complies with applicable data protection laws.

Serapion may collect:

  • Feature usage data
  • Installation environment information
  • Frontend error logs

Data is used solely to improve Steplore and is not shared with third parties, other than sub-processors required to provide the service (for example, cloud hosting, AI model processing, and, where voice features are enabled, speech-to-text or text-to-speech processing).

If Customer processes personal data using Steplore, Customer is responsible for obtaining all legally required consents. A Data Processing Agreement (DPA) may be required.

19. Export Control

Customer must comply with all applicable export and import regulations.

20. Use of Customer Name as Reference

Serapion may reference Customer's name and logo for marketing unless Customer objects via email.

21. Final Provisions

  • Customer may not transfer rights or obligations without written consent from Serapion.
  • Place of performance and jurisdiction is Munich, Germany.
  • German law applies exclusively (CISG excluded).
  • If any provision is invalid, the remainder of the Agreement remains effective.

22. Promotional Offers

Steplore may, from time to time, offer time-limited promotional pricing, discounts, or early access campaigns subject to separate Promotional Terms.

Such promotions may include eligibility requirements, duration limits, or special pricing conditions.

In the event of any inconsistency between these Terms and applicable Promotional Terms, the Promotional Terms shall govern for the duration of the relevant promotion.

End of Terms and Conditions

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