Steplore – Frequently Asked Questions (FAQ)

This FAQ is intended for official public communication and provides both functional and technical clarity about how Steplore works.

General

What is Steplore?

Steplore is an AI-powered platform — a Chrome browser extension and web app — that turns real product usage into documentation and support, automatically.

It can generate:

• Step-by-step guides with screenshots and AI-written titles and descriptions
• Optional AI-generated videos with voice-over narration
• A self-service AI chatbot trained on your product, your documents, and your existing guides
• In-app visual guidance that walks users through real tasks, click by click

Steplore transforms execution into reusable knowledge — and lets your users ask for help instead of searching for it.

Who is Steplore built for?

Steplore is designed for:

• Product Teams
• Support Teams
• Operations
• HR & Training
• QA Engineers
• Technical Writers
• End customers, via a self-service chatbot and in-app guidance

It is especially valuable for organizations working with web-based products that require clear, repeatable documentation and support.

What problem does Steplore solve?

Traditional documentation and support require:

• Manual screenshots
• Screen recording tools
• Video editing
• Writing structured descriptions
• Formatting and organizing content
• Answering the same support questions over and over

This often takes 2–4 hours per guide, and repetitive questions still consume support time afterward.

Steplore reduces the guide-creation process to minutes by automating capture and content generation, and reduces repeat questions by letting a chatbot answer them directly from that same knowledge.

How It Works

How does Steplore recording work?

1. Install the Chrome extension
2. Click the Steplore icon to open the panel
3. Choose Create Guide
4. Enter a short description of your guide
5. Click Start Recording
6. Perform your workflow
7. Click Stop

Steplore then processes the session and generates a complete guide automatically.

What does Steplore capture during a guide recording?

During an active recording session, Steplore captures:

• Click interactions
• Navigation changes
• UI state transitions
• Screenshots of the browser view

Recording only happens after explicit user initiation.

Does Steplore record continuously in the background?

No.

Recording starts only when the user clicks Start Recording and stops immediately when Stop is clicked. There is no passive or background recording.

How does chatbot creation work?

1. In the Steplore panel or web app, choose Create Chatbot
2. Give it a name and the domain of the app you want it to learn
3. Steplore scans the app to map its screens and interactive elements, building a knowledge base automatically
4. You can strengthen that knowledge by linking existing guides or uploading documents
5. Once the build finishes, your chatbot is ready to configure, test, and share

What does Steplore capture when it scans an app to build a chatbot?

Scanning is triggered explicitly by an admin who is logged into the target application. It uses that admin's authenticated session to explore the app and capture interactive elements, screenshots, and navigation paths — not personal or transactional data entered by end users.

Features

What is automatically generated for a guide?

After recording, Steplore generates:

• Structured step sequence
• Step titles
• Step descriptions
• Screenshots per step
• Optional AI-narrated video

All based on the recorded workflow.

Can guides be edited after generation?

Yes.

Users can:

• Edit step titles and descriptions, or refine wording with AI
• Reorder steps
• Add or remove steps
• Adjust the guide title
• Add a translated version of the guide

Does Steplore generate videos?

Yes.

Steplore can automatically generate a walkthrough video with AI narration based on the structured steps of your guide.

This removes the need for separate screen recording and video editing tools.

Can I export guides?

Yes. Guides can be shared as a public link, or exported to PDF, HTML, Confluence, or raw export. Every guide, video, and chatbot conversation carries a small "Generated with Steplore" credit.

Does Steplore support multiple languages?

Yes. You can choose the language for a guide's written steps and narration when you record it, and add translated versions of a guide afterward — written steps, narration, and on-screen callouts are all translated, while UI element names from your app (button labels, menu items) are always shown exactly as they appear. If the original guide is later updated, Steplore flags its translations so you can keep them in sync.

What is the AI chatbot, and how does it get its knowledge?

The chatbot answers plain-language questions about your product using knowledge from up to three sources: an automatic scan of your app, documents you upload, and guides you've already created. It retrieves the most relevant information for a question and generates a step-by-step answer, with screenshots.

Can I control what my chatbot knows or how it behaves?

Yes. From the chatbot's Settings, you can add or remove knowledge sources, define behavior rules by chatting with a built-in setup assistant, optionally allow scoped web search beyond your own content, and set a display name and profile image. Changes are saved as a draft you can privately test before publishing them live.

Does the chatbot only work in the Chrome extension?

No. A chatbot can be embedded on any website with a short script snippet, and works there for any visitor — no Steplore account or extension needed. It can also be reached through the Chrome extension, either by users who have it installed or by anyone you share a chatbot ID with.

Can users access my chatbot without creating a Steplore account?

Yes. Anyone with your chatbot's ID can open it directly in the extension without signing up, and anyone visiting a page where you've embedded the chatbot can use it without an account.

What is visual guidance ("Guide Me")?

When a chatbot's written answer isn't enough, a user can click Guide Me to get highlighted, step-by-step guidance inside your actual application — the target element is highlighted, an instruction tooltip appears, and progress is tracked until the task is done. It requires the Chrome extension to be active on your app.

Does Steplore support voice conversations?

Yes, when enabled for a chatbot. Users can tap a microphone icon to ask a question by speaking and hear the response read back, in both the Chrome extension and an embedded web widget. Typed messages remain text-only.

What are Custom Flows?

(Coming soon) Custom Flows will let you manually record a specific, high-value workflow so the chatbot always gives those exact steps for a matching question — instead of relying only on what an automatic scan discovers.

Pricing & Enterprise Needs

Is there a free way to try Steplore?

Yes. Every new account starts with a free pool of AI credits, which cover guide creation, chatbot creation, and chatbot conversations. If you use up your free credits, you can request more directly from within Steplore.

How much does Steplore cost?

Pricing depends on your usage and needs. Contact our sales team for current plans and pricing.

Does Steplore support SSO, team workspaces, analytics, or integrations like Zendesk and Intercom?

Chatbots can already trigger custom Actions — API or webhook calls — during a conversation, which covers many integration needs today. Beyond that, capabilities like single sign-on, team workspaces, analytics dashboards, or connectors for specific tools can be built as custom extensions on top of the core product. Contact our sales team to discuss what's possible for your organization.

Security & Privacy

What permissions does the extension require?

Steplore requires:

• Access to active browser tabs (to capture workflows and app scans)
• Screenshot capability (to generate step visuals)

Permissions are used only during active recording or scanning sessions.

Is user data secure?

Recorded workflows, app scans, and chatbot conversations are securely processed and stored within Steplore infrastructure.

Recording and scanning are session-based and initiated by a user or admin — never passive.

What about microphone access for voice conversations?

Steplore only accesses your microphone after you tap to talk, and asks for permission the first time. If permission is denied, you can keep using the chatbot by typing.

Should sensitive workflows be recorded or scanned?

Organizations should follow their internal security policies when documenting or scanning sensitive systems.

Steplore captures visible UI content during recording and scanning sessions.

Can I delete my guides, chatbots, and data?

Yes. You have full control over your content:

• Delete individual guides or chatbots at any time
• Deleted content is permanently removed from Steplore servers
• You can request complete account deletion by following actions in the user profile section
• All associated data will be deleted immediately

Technical

Does Steplore work outside the browser?

Creating guides and chatbots requires the Chrome extension. Once a chatbot is embedded on a website, though, it works there for any visitor in any browser — no extension required on their end.

Troubleshooting

Why isn't my recording capturing properly?

If recording fails:

• Ensure Steplore has permission to record your screen and access browser tabs
• Update Chrome to the latest version
• Restart the extension
• Note: Some protected content (banking sites, DRM) may block recording
• Close other screen recording tools that might conflict

The generated documentation looks incorrect. What should I do?

• Use the editing tools to refine AI-generated descriptions
• Record at a moderate pace (too fast may cause AI to miss details)
• Re-record specific steps without redoing the entire workflow
• Contact info@step-lore.com if issues persist

My chatbot's answers seem incomplete or off-topic. What should I do?

• Update the chatbot's knowledge to re-scan your app for recent changes
• Link additional guides or upload documents to fill knowledge gaps
• Review the behavior rules in Settings to make sure the chatbot's scope matches your intent
• Use Test Now to check changes privately before publishing them

Why can't I reach my chatbot from the Chrome extension?

Check that Chrome Extension access is turned on in the chatbot's Settings, under Access & Deployment, and that you're using the correct chatbot ID.

How do I report a bug?

Contact info@step-lore.com with:

• Description of the issue
• Screenshots or screen recordings of the problem
• Your browser version and operating system

Business Impact

How much time can Steplore save?

Based on user validation, documentation time is reduced from hours to minutes, and a self-service chatbot can resolve common questions that would otherwise become support tickets.

The exact time savings depend on workflow complexity and support volume.

What makes Steplore different?

Unlike standard screen recording tools, Steplore:

• Structures documentation automatically
• Generates written steps using AI
• Creates narrated walkthrough videos
• Turns that same knowledge into a self-service chatbot
• Guides users through your real app, click by click, when a written answer isn't enough

It is not just a recording tool — it is a documentation and support automation platform.

Summary

Steplore enables teams to:

• Record once
• Generate instantly
• Let a chatbot answer for you
• Guide users through the real thing
• Share professionally, however your team and customers work
• Scale knowledge and support across the organization

For additional questions, contact support or visit our website.